Client Success Specialist

  • Kota Jakarta Selatan, Indonesia
    1, 19, Jalan Dr.Ide Anak Agung Gde Agung , South Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia
    Kota Jakarta Selatan
    Daerah Khusus Ibukota Jakarta
  • Full time
Posted 2 months ago and deadline of application is on 30 Mar
Recruiter was hiring 6 hours ago

Client Success Specialist

Job Description

Are you a born multitasker? Are you organized, detailed, and service-oriented? Are you digital savvy, meaning you are able to quickly master new technologies and in particular digital media?

We are currently in the process of looking for a Client Success Specialist to join our growing team. You will be our front-line in supporting our big B2B clients. You will play a critical role in ensuring client success by collaborating with cross-functional teams to develop and execute engaging multi-channel marketing campaigns. You will be a generalist, a project manager while also maintaining client relations.

Your goal is to make our clients successful, by:

  • Working closely with the Business Development team to successfully onboard new clients and help develop effective digital marketing campaigns
  • Prioritizing and managing multiple complex projects concurrently
  • Understanding client needs and requirements, making a plan to meet all the client requirements and making sure the internal teams execute your plan.
  • Carrying out some 'hands on' elements such as analyzing and drawing insight from creative teams, performance marketing, and content teams
  • Analyzing client campaign performance, preparing and giving presentations to the client to discuss results
  • Continued campaign analysis and optimization to generate growth, and ensure the highest level of client satisfaction

Minimum Qualifications

  • A bachelor degree from reputable Indonesian university or foreign university
  • 2-4 years of work experience in client success, account management, consulting, project management or equivalent role
  • Experienced in project management skills, great multi-tasker who gets things done
  • Excellent written, verbal communication, and presentation skills
  • Detail oriented with the ability to develop activities based upon proactive analysis of client needs
  • Demonstrated ability to work in highly collaborative, cross-functional environments
  • Demonstrated ability to influence and direct client activities
  • Experience working with staff at multiple levels, including senior management, is a plus
  • Effective problem solving, collaboration, and influencing skills are crucial for the position
  • Social/digital media savvy

Required Skills

  • Advertisement Design
  • Presentation Skills
  • Persuasion and Negotiation
  • Analyzing Data
  • Project Management
  • Account Management
  • Planning

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
GoWork Pacific Place, Jl. Jend. Sudirman No.52-53, RT.5/RW.3, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190
Online Marketing
1 opening

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About is part of Lamudi, a global online property portal focusing exclusively on emerging markets. Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi was originally founded by Rocket Internet in 2014. Since 2020 is part of Emerging Markets Property Group (EMPG), one of the leading digital classifieds groups in the MENA, South Asia, and Southeast Asia.
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