Network Engineer
PT Metrodata Electronics, Tbk
- West Jakarta, Indonesia37, RT09/RW05, Podomoro City, Tanjung Duren Selatan Kel., Grogol Petamburan, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 15 Nov
Recruiter was hiring 2 days ago
2025-09-17T07:12:56.994912+00:002025-11-15T17:00:00+00:00Job Description
- Maintain and immediate do remediation on the Tickets related to Network Performance and service degradation
- Send the ist Communication notification to users which is validated by company via email or intranet, and closing and/or escalating the ticket to Company’s IT staff in case of necessity. The ticket will not be closed until company agrees that the issue is resolved.
- Maintain Fortinet Appliances on the Firewalls
- Maintain cisco Communication Servers and avaya pbx system
- Ensure the VoIP network has a qos
- Check the status of a registeredit Infrastructure to ensure that it is operating within acceptable limits
- To respond events generated by monitored device by creating ticket incident and assigned to concern parties
- To get acknowledge from concern parties that ticket has been response
- Send the IST Communication notification to users which is validated by company via email or intranet
- Be responsible for responding to alerts generated by the monitoring system, covering incident ticket creation, incident notification to company, Level-1 analysis and troubleshooting.
- Incident Report as part of vendor’s responsibility must be submitted immediately after troubleshooting to company’s it Staff completed with analysis and taken actions.
- Incident Report (could be using Flash Info mechanism) must be escalated it to all concern parties. Time to produce Flash Info will follow the sla defined later (example below 20 minutes).
- Use Tools to monitor the availability of systems servers and network line (i.e. Solarwind, etc).
- Proactively raise incident / problem into operational service desk or ticketing system regarding project activity where required
- Supporting for network and service desk improvement
- Implement pre approve standard change (change request management regarding project based)
- Provide risk or advice regarding pre-implementation project where required
- Proactively reminder or notify the team regarding project process and timeline implementation
Minimum Qualifications
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Minimum of a Diploma-3 Degree in Computer Science or a related field.
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Minimum 1 year of relevant experience handling network environments is required.
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CISCO CCNA or equivalent certification is highly preferred.
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Good knowledge of basic networking/telecommunication.
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Good knowledge of Microsoft Office and Microsoft Exchange.
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Basic knowledge of all enterprise hardware and software used within the organization.
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Familiar with network devices & software, including:
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Managing Firewall (CISCO ASA)
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Managing Proxy Server (CISCO WSA)
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Managing Wired and Wireless Networks (LAN/WAN/WIN/Wi-Fi/SD-WAN/VLAN)
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Managing Data Center Network (CISCO ACI)
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Managing Router, Distribution Switches, and other Network Devices
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Familiar with EIGRP
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Podomoro City, Tanjung Duren Selatan Kel., Grogol Petamburan
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