Collections Specialist  

Key Responsibilities:

Invoice Follow-Up:

• Initiate contact with clients to follow up on overdue invoices through phone calls, emails, and other communication channels.
• Investigate and resolve any billing discrepancies or disputes to facilitate prompt payment.

Account Reconciliation:

• Regularly review customer accounts to identify outstanding balances and take appropriate actions to collect payments.
• Reconcile payments and ensure accurate allocation to outstanding invoices.

Negotiation and Problem Resolution:

• Engage in negotiation with clients to establish suitable payment plans or resolve disputes, while maintaining a professional and positive relationship.
• Collaborate with internal departments, such as sales or customer service, to address and resolve issues impacting payment collection.

Documentation and Reporting:

• Maintain detailed records of all communication and transactions related to collections activities.
• Provide regular reports on collection status, identifying trends and areas for improvement.

Customer Relationship Management:

• Build and maintain positive relationships with clients to encourage prompt payment and foster ongoing cooperation.
• Act as a point of contact for client inquiries related to billing and collections.

Compliance and Policies:

• Ensure compliance with company policies and relevant regulations in all collection activities.
• Stay informed about changes in collection laws and industry best practices.

Qualifications:

• High school diploma required; bachelor's degree in finance, business, or a related field is a plus.
• Proven experience in collections, accounts receivable, or a related financial role.
• Strong communication and negotiation skills.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Familiarity with accounting software and Microsoft Office Suite.

Personal Attributes:

• Assertive and persistent in pursuing overdue payments.
• Excellent problem-solving skills and ability to work under pressure.
• Team player with a customer-focused mindset.
• Ethical conduct and commitment to maintaining client relationships.

Note: This job description is a general outline of the responsibilities and qualifications
typically associated with this role. Specific duties and expectations may vary depending
on the company's size, industry, and policies.

As a Collections Specialist, your primary responsibility will be to manage and expedite the collections process by following up on overdue invoices. You will be crucial in maintaining positive client relationships while ensuring timely payment and reducing outstanding balances. This position requires a proactive and assertive approach to communication, excellent negotiation skills, and a keen attention to detail.