Job closed.
Job Description
- Become a trusted advisor to our clients and ensure they are successful on our platform
- Maintain high levels of customer engagement (including on-site metings) with a focus on customer satisfaction and loyalty
- Provide on-the-spot onboarding and training to customers
- Proactively spot and correct any issues that could affect customer satisfaction or retention
- Faciliate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
- Continually gather provide input on product roadmap
Minimum Qualifications
- Bachelor's Degree in Management or Accounting
- 1 year of relevant experience
- Prior experience in Customer Success or Equivalent history of increasing customer satisfaction, adoption and retention
- Excellent problem-solving abilities and consultative skills
- Loves working with client and thrives on customer satisfaction and loyalty
- Diplomacy, tact, and poise under pressure when working through customer issues
- Strong team player but still a self-starter
- Understand the Banking/Fintech/payment market in Indonesia
- Willing to work shifting and weekend
- Willing to work shifting
- Willing to work at Sunter Agung, Jakarta Utara
Perks and Benefits
- Flexitime
- Free Lunch or Snacks
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Recruitment / Signing Bonus
- Paid Holidays
- Paid Vacation Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Organizing and Planning
- Persuasion and Negotiation
- People Management
- Chat Support
- Customer Service
- Communication Skills
- Coaching
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Jl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350
About paper.id
Paper.id is the largest invoicing network and B2B payment solution in Indonesia. We partner with e-logistic platforms, B2B e-commerce players and FMCG distributors of tier-1 brands to accelerate the digitization of their supply chain and financial operations with the vision of becoming the one stop solution provider for B2B business.
We are looking for a motivated, passionate, and high-value person to boost your careers with us. Here's to an exciting journey ahead!