SAP Data & Analytics Support Associate  

Job Summary

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital

Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality

The Job Responsibilities

• Proficient in overseeing a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills;
• Capable of leading client status meetings and extracting relevant metrics;
• Handles client relationships, confirming effective communication;
• Offers functional and/or technical subject matter expertise;
• Directs process redesign efforts;
• Leads technical and test teams for the implementation of functionality;
• Assists with change activities to confirm business adoption and provides effective user training;
• Manages the whole project lifecycle to confirm timely project delivery;
• Meets with stakeholders throughout the organization to confirm a thorough set of requirements, aligned to business objectives, gaining thorough understanding of current and future state business processes;
• Provides in-depth knowledge of the SAP application and evaluates the customer’s processes against the standard SAP functionality;
• Demonstrates experience in use of SAP, specifically SAP Cloud Analytics in a support/AMS environment;
• Documents the business requirements which express what actions a solution must take and what outcome is expected;
• Responsible for fixes and enhancements to the application to achieve the customer’s business requirements;
• Has industry experience and understands challenges and risks when implementing and supporting vertical applications and localizations;
• Demonstrated ability to Analyze and understand business problems.
• Model data and processes.
• Conduct workshops and training sessions.
• Plan and carry out system and user acceptance testing;
• Familiar with and experienced in:
  • Core application functionality
  • Implementation Methodology
  • Application technology stack;
• Prepares and monitors performance reports and implements solutions to improve the system performance;
• Responsible for performing installations, end to end SAP upgrades (SPS, Major SAP version), applying support packages and other support activities;

Required Skills and Qualifications

• Bachelor's Degree
• Possesses strong knowledge and experience in HANA Database and MS SQL Database Administration;
• Possesses configuration knowledge on SAP cloud offerings such as BTP, SAC, Cloud connector, etc;
• Should be familiar with SAP interfacing solutions such as OpenText, Redwood, Evolve and Information Steward;
• Should have experience in Disaster recovery setup and testing;
• SAP BOBI, Data services installation, configuration and administration;
• Proficient in the use of methodologies supported by SAP industry leading practices;
• ITIL process knowledge/understanding is highly preferred;,
• Understand client requirements, provide solutions, functional specifications and support technical components accordingly.
• Ability to create Technical Design Documents (TDD) and Unit Test documents for the technical solutions being implemented.
• Excellent Communication, analytical and Interpersonal skills as a consultant and play key role of team lead.
• In addition to the above the candidate should have been involved in the following during the life cycle of SAP support project
• Unit Testing, Integration Testing
• User Support activities
• Exposure to ASAP and other structured ITIL methodologies
• Regularly interact with the onsite team/client
• Provide status updates in daily/weekly conference calls
• Maintain cordial relationship with onsite team/client
• Good experience in creating both analytic and planning data models.
• Story building with Smart Insights and Smart Discovery.
• Experience in performing what if analysis & value driver tree simulation.
• Experience in advanced planning functions like data actions, allocations, distributions & Spreading
• Forecasting by combining actuals plus plan, Predictive forecasting, Trend analysis
• Has exposure in setting up import & live connection to various sources like BW, BPC, HANA, Universe, Success Factor etc.
• Experience in writing data back to Standard BPC, Embedded BW & S4HANA.
• Experience in SAP UI5/Fiori App development, implementation and configuration
• SAP HANA - CDS Views
• SAP BOPF Framework

Additional Qualification

• Flexible to support different US time zones (2:00PM to 11:00PM, 3:00PM to 12AM / 4:00PM to 1:00AM / 5:00PM to 2:00AM)
• Amenable to work in BGC Taguig Metro Manila