We’re Hiring | Onboarding Specialist
PSG Global Solutions
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 4 days ago and deadline of application is on 14 Feb
Recruiter was hiring 7 days ago
2025-12-29T04:06:56.803838+00:002026-02-14T16:00:00+00:00Job Description
We are seeking a detail-oriented and highly reliable Onboarding Specialist to support critical stages of the talent acquisition lifecycle, including Intake, Onboarding, and Screening. This role serves as a key operational entry point and control function within the hiring process, ensuring accuracy, compliance, and timely execution of requests. The ideal candidate thrives in a structured, high-volume environment and demonstrates strong administrative discipline and communication skills.
Key Responsibilities:
Intake
- Monitor and manage the Intake mailbox and respond to requests within established SLAs
- Process new order and intake requests with accurate and complete data entry in the KSN system
- Validate intake information for completeness, accuracy, and client-specific requirements
- Select and initiate the correct intake workflows and routing paths
- Maintain clear, audit-ready documentation and detailed system notes
- Identify and resolve missing or conflicting information before downstream processing
- Escalate exceptions, risks, or unclear requests as needed
Onboarding
- Manage end-to-end onboarding activities from initiation through Day 1 readiness
- Process I-9s, forms, and required onboarding documentation accurately and timely
- Update onboarding, placement, and employment statuses in ATS systems
- Coordinate with candidates and internal stakeholders to resolve onboarding issues
- Ensure onboarding activities meet compliance, audit, and SLA requirements
- Maintain thorough and accurate documentation and system notes
- Identify and mitigate onboarding risks, errors, or delays
Screening
- Initiate and manage background checks and drug screenings
- Assign correct screening packages, vendors, and workflows
- Monitor screening progress and follow up on pending or incomplete cases
- Review screening results and identify risks or discrepancies
- Update screening statuses and documentation accurately in ATS systems
- Escalate screening issues and compliance risks according to defined protocols
- Ensure adherence to quality, compliance, and turnaround standards
Required Qualifications
- Exceptional attention to detail and commitment to data accuracy
- High reliability and strong attendance; consistently meets commitments
- Ability to follow structured processes and procedures without deviation
- Strong written and verbal communication skills, including calls, emails, and documentation
- Comfortable working in ATS platforms and multi-system environments
- Ability to meet SLAs in a high-volume, deadline-driven setting
- Sound judgment in identifying issues and escalating appropriately
- Maintains strict compliance, confidentiality, and audit-ready documentation
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- At least 1 year of administrative experience
- Preference for experience in onboarding, screening, or an HR generalist role
- Administrative experience with a voice component is required
Perks and Benefits
Paid Vacation Leave
Medical / Health Insurance
Paid Holidays
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Makati, Metro Manila, Philippines
- Industry
- Outsourcing / Offshoring
- Vacancy
- 11 openings
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About PSG Global Solutions
PSG is a leading recruiting firm and RPO provider of innovative, customized talent solutions that empower employers, healthcare organizations, and staffing firms to scale hiring faster and smarter - whether managing seasonal demand, optimizing recruiting operations, or adopting AI-driven hiring technologies.
At PSG, we help employers, healthcare organizations, and staffing firms solve complex hiring challenges with speed, precision, and scale. Our customized solutions are built to meet you where you are - whether you need end-to-end RPO, high-volume recruiting support, AI-powered talent automation, or a recruiting engine behind your brand.
We don’t just plug into your hiring process. We optimize it.
Our Talent Solutions:
✓ Recruitment Process Optimization (RPO) Services
Not outsourcing. Optimization.
✓ Back-End Recruiting Support for Employers
Back-end precision. Front-end speed.
✓ Scalable Recruiting Support for Staffing Firms
The engine behind your recruiting brand.
✓ AI Recruiting Platform & Automated Hiring Tools
Recruit smarter, faster, and more human - with PSG’s AI-powered recruiting platform, Anna.
Why PSG?
•Innovative Recruiting Technology & Talent Solutions - We lead the industry with cutting-edge technology, including our AI-powered platform Anna, that transforms recruiting from routine to strategic.
•Tailored to Your Business - No cookie-cutter approaches here. Every solution is customized to fit your unique hiring challenges, scale, and culture.
•Proven Results at Scale - With over 20 years of experience, we consistently deliver faster hires, higher-quality candidates, and operational efficiencies across complex, high-volume environments serving employers, healthcare organizations, and staffing firms
•Seamless Integration - Our teams embed within your systems and brand, ensuring smooth collaboration and minimal disruption.
• Flexible & Scalable - Whether you need surge support for seasonal spikes or ongoing optimization, we scale with your business - quickly and effectively.
•Trusted Industry Leader - We partner with top employers and healthcare organizations who rely on us to solve their toughest talent challenges with precision and speed
As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct. We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants.
If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero-retaliation policy, and you may also choose to report anonymously.
You may report issues such as:
Discrimination, unfair or unequal treatment, or bias
Violations of applicable laws
Behavior that goes against our company values
📌 Report online: tp.integrityline.com
📌 Philippines toll-free hotline: 1-800-1322-0136
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