Application Support for SaaS
PT Babat Alas Solusi
- South Tangerang, IndonesiaJalan Cebongan, Ngestiharjo Kel., Kasihan, South Tangerang, Banten, IndonesiaSouth TangerangBantenIndonesiaIndonesia
- Full timeFULL_TIME
Posted 15 hours ago and deadline of application is on 31 Aug
Recruiter was hiring 3 hours ago
2026-07-04T02:42:04.666506+00:002026-08-31T17:00:00+00:00Job Description
Role Overview
The Application Support Specialist is responsible for ensuring the smooth operation of software applications by providing first and second-line support to clients and internal users. This role acts as the critical bridge between end users, Product Managers, and Engineers — receiving issues, diagnosing root causes, and coordinating resolution efficiently. The ideal candidate is technically curious, a clear communicator, and comfortable working across functional teams in a fast-paced environment.
Minimum Qualifications
Must-Have Skills
1/ Experience in application/software support — helping clients solve issues
2/ Ability to collaborate with PM and Engineers effectively
3/ Basic troubleshooting skills, including:
3.1/ API testing with Postman
3.2/ Database querying (basic SQL or equivalent)
Bar Raiser (Plus)
1/ Ability to gather user requirements and design solutions (to assist PM workload)
2/ Basic network knowledge (for troubleshooting network-related issues)
3/ Demonstrates strong learning agility / quick thinking during interview
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl Murai VI, Cebongan, Ngestiharjo, Kasihan, Bantul, Yogyakarta
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