Social Media Community Officer
PT Binajasa Sumber Sarana (BSS Recruitment)
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- IDR 5,600,000.00 - IDR 5,729,001.00 / monthIDR560000057290015600000MONTH
- Full timeFULL_TIME
Posted 4 hours ago and deadline of application is on 27 Sep
Recruiter was hiring 5 hours ago
2026-07-30T05:41:42.534529+00:002026-09-27T17:00:00+00:00Job Description
- Mengelola komunitas driver di media sosial secara end-to-end sesuai kebijakan dan proses yang berlaku.
- Memonitor serta menganalisis keluhan, sentimen, dan isu yang sedang berkembang di media sosial.
- Memberikan respons yang cepat, jelas, dan solutif terhadap pertanyaan maupun keluhan driver melalui Facebook Group dan platform digital lainnya.
- Memastikan komunitas online berjalan dengan kondusif serta seluruh anggota mematuhi aturan komunitas.
- Menyusun laporan terkait tren keluhan, aktivitas komunitas, dan insight dari media sosial sebagai bahan evaluasi.
- Mengolah data menggunakan Google Sheets/Excel untuk kebutuhan monitoring dan reporting.
Minimum Qualifications
- Minimal S1 semua jurusan.
- Memiliki pengalaman minimal 1 tahun di bidang Customer Service, Community Management, Social Media Support, atau posisi terkait.
- Memiliki kemampuan komunikasi tertulis yang sangat baik.
- Berpengalaman menangani komplain pelanggan melalui media digital atau media sosial.
- Menguasai Microsoft Excel/Google Sheets (Pivot Table, Filter, Reporting).
- Memiliki kemampuan analisis dan problem solving yang baik.
- Pengalaman mengelola Facebook Group, komunitas online, atau industri ride-hailing/e-commerce menjadi nilai tambah.
Required Skills
- Customer Service
- Communication Skills
- Coaching
- Performance Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
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About PT Binajasa Sumber Sarana (BSS Recruitment)
Binajasa Sumber Sarana (BSS), established in 1986, specializes in Executive Search & Contract Personnel. With over 38 years of experience and a continually updated database, we provide efficient and professional recruitment solutions for our clients.