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FIFGROUP

CRM Offline & Service Officer  

FIFGROUP

 
  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 8 Jun

Recruiter was hiring an hour ago

2024-06-08T03:40:30.416270+00:002025-06-08T03:40:30.416270+00:00

Job Description

  • Coordinate, communicate, and direct the team so every frontliner function, back office at the branch company and head office can run effectively to support customer end user satisfaction and implement & develop service standard with related department
  • Collecting data, analyze, & evaluate voice of customer end user and ensure the further process with department & branch company through mass medias
  • Control, develop, and implement the finalization activity process and report of the project and final data from service to end user strategy that implemented by voice of customer analysis data for ensure that the condition and development went well & in time
  • Create & evaluate company standard service blueprint of customer end user to satisfy customer needs or expectation consistently
  • Maintaining customer loyal by creating event & collaboration with LOB for programming

Minimum Qualifications

  • Bachelor degree in any major
  • Proficiency in operating Windows Operating System and Microsoft Office
  • Have a strong understanding of customer behavior
  • Have a good driving force, courage, and integrity
  • Have a good interpersonal skills
  • Able to work in customer focus manner

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Menara FIF (Head Office) Jl. TB Simatupang Kav 15 Cilandak, Jakarta Selatan 12440
Industry
Financial Services
Vacancy
1 opening
Website
http://www.fifgroup.co.id/

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About FIFGROUP

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

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