Customer Service
PT Medela Potentia Tbk. (NOT VERIFIED)
- South Tangerang, IndonesiaTitan Center Lt. 12 | Jl. Boulevard Bintaro Blok B7/B1 No. 5 Bintaro Jaya Sektor 7, South Tangerang, Banten, IndonesiaSouth TangerangBantenIndonesiaIndonesia
- ContractualCONTRACTOR
Expired 7 months ago
2025-09-14T17:00:00+00:00Job closed.
Job Description
- Menjawab panggilan, email, WhatsApp dan mengelola semua kebutuhan dari Apotek atau merchant dan Marketplace untuk membantu mengatasi kendala yang terjadi.
- Mengatur and menyelesaikan komplain sesuai Service Level Agreement (SLA).
- Melakukan proses identifikasi pertanyaan yang masuk lalu mengeskalasikan ke tim terkait jika dibutuhkan.
- Menjaga dan meningkatkan performa dari setiap Apotek atau Merchant.
- Melakukan cek verifikasi order.
Minimum Qualifications
- Pendidikan minimal SMA/D3/S1 dari semua jurusan
- Memiliki pengalaman minimal 1-2 tahun sebagai Customer Service
- Terbiasa dengan sistem CRM, Call Center inbound atau outbound, serta Seller Center
- Berorientasi pada pelanggan (customer-oriented) dan mampu untuk menyelesaikan masalah dengan baik
- Memiliki kecepatan kerja yang cepat dan responsif
- Mampu berkomunikasi dengan baik dan menyukai bidang pelayanan
- Bersedia kerja shifting hari dan jam, WFO full di Cipondoh.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- Titan Center Lt. 12 | Jl. Boulevard Bintaro Blok B7/B1 No. 5 Bintaro Jaya Sektor 7, South Tangerang, Banten, Indonesia
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About PT Medela Potentia Tbk.
PT Medela Potentia Tbk. is a trusted and leading global healthcare group with over 40 years of experience in the pharmaceutical industry, providing high-quality healthcare services to communities worldwide. Established in 1980, we have built a strong, independent distribution network and professional marketing scale across Indonesia.
Our operations focus on optimizing business analysis, storage, distribution, and managing cold chain products. We are committed to advancing customer needs through the adoption of cutting-edge technology in all aspects of our business operations.
As part of our global group, PT. Anugrah Argon Medica, PT. Djembatan Dua, PT. Deca Metric Medica, Dynamic Argon Co., Ltd, and PT. Karsa Inti Tuju Askara work together to deliver significant added value to our customers and business partners.
In our mission to advance global healthcare services, we are looking for candidates with high enthusiasm to grow with us and help shape a brighter future.