Desktop Support Lead
PT Kairos Utama Indonesia
- South Jakarta, Indonesia1, RT05/RW02, Jalan Dr Ide Anak Agung Gde Agung, Kuningan Timur Kel., Setia Budi, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Posted a day ago and deadline of application is on 18 Jun
Recruiter was hiring 4 days ago
2026-04-20T03:57:00.909180+00:002026-06-18T17:00:00+00:00Job Description
- Mengelola operasional harian Service Desk dan memastikan tiket diselesaikan sesuai SLA
- Memimpin tim Desktop Support, termasuk pembagian tugas, monitoring performa, dan coaching
- Menangani eskalasi incident & problem serta melakukan analisa root cause
- Mengawasi dan memastikan kualitas end-user support (hardware, software, Microsoft environment)
- Mengelola ticketing system dan prioritas pekerjaan tim
- Berkoordinasi dengan tim lain (network/infrastructure) terkait issue konektivitas
- Mengelola user account dan akses melalui Active Directory
- Mengelola asset IT (laptop, PC, dan perangkat lainnya) termasuk distribusi & maintenance
- Membuat laporan performa Service Desk serta analisa data
- Mengembangkan SOP, knowledge base, dan meningkatkan kualitas layanan IT support
Minimum Qualifications
- Minimal S1 (Teknik Informatika / Sistem Informasi / Ilmu Komputer atau bidang terkait)
- Pengalaman 3–5 tahun di IT Support / Desktop Support / Service Desk
- Minimal 1–2 tahun pengalaman sebagai Team Leader / Supervisor (diutamakan)
Technical Skills:
- Menguasai Microsoft Windows 10/11 (troubleshooting & administration)
- Familiar dengan macOS (nilai tambah)
- Pengalaman troubleshooting hardware (PC, laptop, printer, scanner, dll)
- Menguasai ITSM tools (ServiceNow, Jira Service Management, Zendesk)
- Memahami incident, problem, dan request management
- Basic networking (LAN/WAN, TCP/IP, DNS, DHCP, VPN)
- Menguasai Active Directory & Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Pengalaman endpoint management (Intune / SCCM)
- Memahami IT security (antivirus, patching, access control)
- Terbiasa menggunakan remote tools (TeamViewer, AnyDesk)
- Mampu membuat reporting (Excel / Power BI)
Additional (Plus Point):
- Memahami framework ITIL
- Basic PowerShell scripting
- Pengalaman asset management & software deployment
- Memiliki sertifikasi (ITIL, Microsoft, CompTIA)
Perks and Benefits
Life Insurance
Required Skills
- ITIL
- Problem Solving
- Incident Management
- Technical Support
- Leadership skills
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- The East Building 38th Floor Unit 07, Jl. DR. Ide Anak Agung Gde Agung No.1 5, RT.5/RW.2, Kuningan, Kuningan Bar., Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950
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About PT Kairos Utama Indonesia
PT Kairos Utama Indonesia, founded in 2005, is an IT Services Company.
Our competent IT professionals have philosophy that knowledge is not only in knowing-how but also knowing-why. They stretch themselves, never content to rest on status quo but anticipate future development and trends, hence continuously create value for business and society. Kairos has been involved in numerous strategic projects for companies in the Oil & Gas, Finance, and Telecommunications sectors, as well as the Public Sector.
Join us and build your career with PT Kairos Utama Indonesia.