IT Application Support MRP  

Job Description:

• Batch & Production Support: Ensure the stability and successful execution of critical end-of-day (EOD) batch processes for banking operations during both day and night support shifts.
• Incident & Issue Resolution: Investigate and resolve production issues by performing SQL-based data patching, troubleshooting system errors, and escalating high-impact incidents when required.
• Service Desk & Ticketing: Manage and resolve user-reported issues through Jira, maintaining timely support and high service quality standards.
• UAT & Testing Support: Support User Acceptance Testing (UAT) activities by preparing test data, validating fixes, and assisting users throughout the testing lifecycle.
• Cross-Functional Collaboration: Work closely with cross-functional infrastructure teams, including Wintel and Identity & Access Management (IAM), to support system maintenance, device compliance, and access updates.
• Post-Maintenance & Monitoring: Conduct post-maintenance validation and monitor UAT server resources to ensure optimal system performance and reliability.
• Operational Readiness: Maintain operational readiness of company devices and applications, ensuring compliance with banking policies and fast-paced operational demands.

About the Role:
We are seeking a proactive and detail-oriented Production Support Analyst to ensure the stability and reliability of critical banking systems. In this role, you will be responsible for managing end-of-day (EOD) batch processes, troubleshooting production issues, and supporting user acceptance testing in a fast-paced banking environment.

Required Skills & Qualifications:

• Proven experience in production support, application support, or a similar role within banking/financial services.
• Strong proficiency in SQL (data patching, querying, debugging).
• Hands-on experience with Jira for issue tracking and service management.
• Familiarity with batch processing environments (EOD routines, scheduling tools).
• Experience supporting UAT activities (data prep, fix validation, user assistance).
• Ability to work effectively with infrastructure teams (Wintel, IAM, Active Directory).
• Strong troubleshooting, analytical, and problem-solving skills.
• Willingness to work day and night rotational shifts as required.