Product Specialist  

We are looking for a knowledgeable and customer-oriented Product Specialist to join our team. In this role, you will be responsible for providing technical expertise, designing customer-focused solutions, supporting the sales process, and acting as a trusted advisor throughout the customer journey.

If you have strong technical knowledge, excellent presentation skills, and a passion for delivering innovative IT solutions, we'd love to hear from you.

Key Responsibilities

• Analyze customers' business and technical requirements in collaboration with the Account Manager.
• Design and recommend the most suitable IT solutions based on customer needs and business objectives.
• Prepare technical proposals, solution designs, and Bills of Material (BOM) in accordance with the company's product portfolio.
• Conduct technical validation and pricing reviews before proposals are submitted to customers.
• Deliver product presentations, demonstrations, Proof of Concept (PoC), and technical discussions with prospective customers.
• Act as the Subject Matter Expert (SME) for assigned products and solutions.
• Maintain and update product portfolios, price lists, solution packages, and margin structures.
• Collaborate with the Sales and Marketing teams to develop product materials, technical documentation, campaigns, webinars, and customer success stories.
• Build and maintain strong relationships with principals and vendors to stay updated on product roadmaps, new features, promotions, and partnership programs.
• Coordinate deal registration and technical or commercial support with principals and vendors.
• Conduct internal product knowledge sharing and technical training sessions.
• Prepare regular reports on product performance, sales forecasts, and business opportunities.
• Ensure proper project handover to the Delivery or Technical team by providing complete solution documentation and implementation requirements.
• Support the initial (non-operational) phase of customer onboarding to ensure a smooth project transition.

• Proven experience as a Product Specialist, Pre-Sales Engineer, Sales Engineer, Account Manager, Sales Executive, or in a similar Technical Sales role.
• Proven track record of achieving or exceeding sales targets.
• General IT knowledge, preferably in one or more of the following areas:

1. Software
2. Infrastructure
3. Backup & Disaster Recovery
4. Security
5. Network Management

• Good understanding of solution design, technical proposals, and product presentations.
• Good knowledge of relevant tools and software, such as Microsoft Office and CRM systems.
• Strong understanding of sales principles and the ability to deliver excellent customer experience.
• Strong verbal and written communication skills with the ability to build trusted client relationships.
• Excellent interpersonal, presentation, and negotiation skills.
• Strong analytical, problem-solving, and time management skills.
• Diploma or Bachelor's degree in Information Technology, Computer Science, Business Administration, Marketing, or a related field.
• Good command of English, both written and spoken, is an advantage.
• Willing to travel for business purposes when required.
• Age 23–30 years old.