IT Customer Support
Reycom Document Solusi (RDS Group)
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 6 days ago and deadline of application is on 27 Oct
Recruiter was hiring 9 hours ago
2025-07-30T06:36:35.793286+00:002025-10-27T17:00:00+00:00Job Description
- Act as the first point of contact for customer inquiries and application-related issues
- Identify, document, and escalate technical issues to the Technical Team
- Verify and replicate problems before escalating
- Monitor and report the status of issues until they are resolved
- Coordinate with internal teams and ensure timely solutions for users
- Build and maintain strong, positive relationships with customers
Minimum Qualifications
- Strong communication skills — verbal and written, especially in English
- A team player with a sense of responsibility and accountability
- Proactive attitude, fast learner, and able to work independently
- Strong analytical thinking with empathy and customer-first mindset
- Minimum Diploma (D3) or Bachelor’s Degree (S1) in Informatics Engineering / Computer Science or equivalent
- Familiarity with database systems such as SQL Server or MySQL is a plus
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Central Jakarta, DKI Jakarta, Indonesia
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About Reycom Document Solusi (RDS Group)
PT Reycom Document Solusi (RDS) is a corporation that consists of several companies working collaboratively in order to meet the need for digital solutions. RDS Group was created in 2003 in Jakarta under RDS has been expanded in establishing subsidiaries with the same business focus that provides a wide range of Integrated IT-based business management solutions in Indonesia and Asia. RDS Group has grown into 4 pillars of business focus: Business Process Outsourcing (BPO), System Integration, Printing and Creative Services, and Healthcare Management. As we accelerate our business growth, we recognize our greatest asset is our Human Resources. We invite motivated and experienced professionals to join our dynamic team and contributor to our success. Explore an exciting career at RDS, where opportunities and excellence converge.