IT Helpdesk
PT Tiga Daya Digital Indonesia (Eksad Technology)
- Jakarta Selatan, Indonesia19th Floor, Jalan Dr Ide Anak Agung Gde Agung, Kuningan Timur Kel., Setiabudi, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 13 Sep
Recruiter was hiring 8 hours ago
2025-07-16T09:12:18.189919+00:002025-09-13T17:00:00+00:00Job Description
Job Descriptions:
- Menerima panggilan dari User
- Membuat tiket dan menutup tiket
- Analisa masalah
- Membantu remote support
- Mengawasi SLA response time < 1 jam
- Mengawasi SLA response time < 48 jam
- Apabila terdapat tiket yang baru dan belum terdaftar di “knowledge base”, maka helpdesk tersebut wajib untuk membuat “knowledge base” baru.
- Menyelesaikan tiket-tiket yang memiliki kompleksitas tinggi
- Melakukan koordinasi dengan layer 2 terkait enhacement
Minimum Qualifications
Job Requirements:
- Pendidikan Minimal D3
- Pengalaman kerja sebagai Administrator / Helpdesk Minimal 2 Tahun
- Memiliki kemampuan komunikasi dan koordinasi yang baik
- Dapat bergabung secepatnya (ASAP)
- Memiliki kemampuan SQL menjadi nilai tambah
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jalan Dr Ide Anak Agung Gde Agung, Kuningan Timur Kel., Setiabudi
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About PT Tiga Daya Digital Indonesia (Eksad Technology)
Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly.
Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by providing professional and high competency resources.
Vision
To be Preferred IT Partner In The Region.
Mission
Establish excellent end to end IT Services to enable clients to grow their business rapidly thru high competence and professional resources.