System Administrator  

Key Responsibilities:
* Real-time monitoring of systems, networks, and applications using monitoring tools.
* Identify and log alerts for issues related to performance, availability, or security.
* Initial incident investigation and troubleshooting to determine the cause and potential solutions.
* Escalation of issues to L2 or L3 teams when resolution is not possible at L1.
* Documentation of incidents and actions taken for future reference and analysis.
* Collaboration with internal and external teams to ensure prompt resolution of issues.
* Health checks of systems and networks to ensure smooth operations.
* Generate daily, weekly, and monthly reports on system performance and incident occurrences.
* Adhere to SLAs (Service Level Agreements) for response and resolution times.
* Provide support during off-hours including evenings, weekends, and holidays depending on the shift schedule.

Skills and Qualifications:
* Good understanding of Linux environment, Windows Server.
* Familiarity with monitoring tools Datadog, Manage Engine
* Troubleshooting skills and ability to perform initial diagnostics.
* Strong communication skills for reporting and escalating issues.
* Ability to work in a 24/7 shift environment.
* Attention to detail and problem-solving skills.
* Experience with Incident Management
* Willingness to learn and adapt to new technologies.
* Experience with ticketing systems (e.g., Jira).