Support Analyst  

The Role

SafetyCulture is looking for Customer Support Analysts to champion the high standard of excellence demonstrated by our team on a daily basis. Our support analysts embody our core values and serve as our brand’s representatives by helping our customers get the most out of iAuditor, our flagship software.

• Responding to our customer’s SafetyCulture (iAuditor) related concerns through chat, email, and calls based on protocol and current metrics.
• Documenting customer inquiries on all platforms, making sure they’re accurate, complete, and compliant with the quality framework (chat, email, and calls).
• Educating our customers about the company SafetyCulture (iAuditor), and iAuditor’s features as well as providing product updates that concern customer experience.
• Walking customers through any difficulties they may encounter in the installation of SafetyCulture (iAuditor), and providing basic troubleshooting.
• Arming customers with product knowledge and the technical know-how to ultimately, make them self-sufficient iAuditor champions of their respective organizations.
• Researching relevant information using SafetyCulture prescribed and approved resources.

• Candidate has the ability to simplify complex steps and instructions for our customers through verbal and written communication.

• Candidate has the ability to determine the source of a problem and find an effective solution.

• Candidate has the ability to figure out how to get over, around, or through barriers to success, and then taking action.

• Fresh graduates from business and communications-related courses are welcome and highly encouraged to apply!