Customer Service Representative BGC
Satellite Office
- Taguig, Philippines19th floor, 11th Dr, Fort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱30,000.00 - ₱35,000.00 / monthPHP300003500030000MONTH
- Full timeFULL_TIME
Posted 21 hours ago and deadline of application is on 17 Sep
Recruiter was hiring 17 hours ago
2026-07-20T03:53:11.297642+00:002026-09-17T16:00:00+00:00Job Description
role description and responsibilities
the key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role. this role will also manage all aspects of the dispatch and deliveries team from leadership, process improvement, change management, financial management and health & safety.
primary responsibilities & duties
- liaising with inbound customer enquiries across all digital channels (i.e. email, facebook, instagram, live chat, email)
- monitoring customer reviews and following up promptly for case resolution (google review, product review etc.)
- utilisation of internal tools & systems to track, monitor and resolve customer queries & issues
- assessment and conversion of customers enquiries to potential purchases
- assist with ad-hoc digital marketing related activities for nick scali online
Minimum Qualifications
- technology-savvy with proficiency in microsoft office and social media platforms, including facebook and instagram
- retail and customer service experience, with the ability to manage customer inquiries through resolution and purchase
- self-starter who can work independently and take initiative
- friendly, customer-focused, and skilled at problem-solving
- eager to learn new tools and develop digital marketing skills
- familiar with e-commerce; furniture industry experience is an advantage
- flexible to work weekends and take days off during the week
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 19th/F Uptown Plaza Tower 2 11th Drive, Uptown Bonifacio
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About Satellite Office
Satellite Office is a leading offshore staffing and outsourcing partner that helps businesses build high-performing full-time teams in the Philippines. We work with global companies to create dedicated offshore teams that operate as a true extension of their business — giving clients full control, transparent pricing, flexible scaling, and access to exceptional talent backed by premium operational support.
Our services support a wide range of business functions, including customer experience and support, software and development teams, finance and back-office operations, digital marketing, creative services, and other specialist roles across growing industries. Through our people-first approach, we focus on building teams that stay, grow, and deliver long-term value for the businesses they support.
At Satellite Office, employee experience is at the heart of everything we do. We are committed to creating an environment where people can build meaningful careers while maintaining balance, wellbeing, and personal growth.
Our employees enjoy competitive compensation and benefits, ongoing learning and development opportunities, modern workplaces, and a culture that values collaboration, trust, and flexibility. We believe great teams are built by investing in people and creating a workplace where individuals feel supported to thrive both professionally and personally.
As a certified Great Place to Work and one of the leading offshore employers in the Philippines, Satellite Office continues to attract talented professionals who want to work with global brands, develop their careers, and be part of a company that values performance, culture, and long-term success. Through our strategic growth partnership model, employees work directly with international clients, integrate into global teams from day one, and contribute to meaningful business outcomes in a dynamic and future-focused work environment.