SeaBank - Customer Operations (Contract-Based)  


  • Jakarta, Indonesia
    Jalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, Indonesia
    DKI Jakarta
  • ContractualCONTRACTOR

Expired 6 months ago

Job closed.

Job Description

  • Validate customer’s identity
  • Listen to customers’ complaints or feedback, do necessary checks, and consolidate the discussion points into a report
  • Take required actions (e.g. solve on the spot or escalate to respective business units)

Minimum Qualifications

  • Min. D3 from all major
  • Fresh graduates are welcome
  • Have working experience as an agent in a contact centre would be a major advantage
  • Customer Service oriented
  • Attention to detail and critical thinking
  • Strong interpersonal and communication skills
  • Able to act and quickly adapt to a new task
  • Able to communicate in English would be a plus
  • Good phone etiquette and Have good written communication skills
  • Comfortable with working in shift

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Office Address
Sopo del Tower, Jalan Mega Kuningan Barat 3, Jakarta 12950, Indonesia
30 openings

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About Shopee

Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities. Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce. Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.

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