Customer Service Representative (Non-Voice)
Unistar Credit and Finance Corporation
- Pasig, PhilippinesUnit 3308 33rd floor, Unit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱15,000.00 - ₱20,000.00 / monthPHP150002000015000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
The Customer Support Representative (Non-Voice) is responsible for receiving and answering inbound customer concerns or inquiries received via SMS/text messages, chats, or emails to guarantee that concerns/inquiries are resolved or addressed appropriately.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Receives and responds to inbound SMS/text messages, chat or email of customer inquiries timely and professionally.
- Generates customer interest in the company’s products or services.
- Documents and reports on customer feedback to improve the customer experience.
- Manages and updates customer databases with notes for each customer.
- Resolves issues about products and services and escalates concerns to the supervisor when necessary.
- Conducts research to deliver accurate and timely information.
- Familiarizes oneself regarding company offerings and processes to provide substantial information when needed.
- Performs all other tasks that may be assigned from time to time.
Minimum Qualifications
- College graduate with a bachelor’s degree in Marketing or equivalent
- Over 1 year experience as a Customer Service Representative or Call Center Agent.
- With an extensive customer service experience related in fields such as; Customer Service, Marketing, Part/Service, Business Devt. and etc.
- Above to excellent communication skills. (Verbal and written)
- Must have experience in handling calls/customer inquiries particularly in a business to customer environment
Perks and Benefits
- Work from Home
- Retirement Benefit Plans
- Medical / Health Insurance
- Flexitime
- Paid Sick Leave
- Employee Discounts
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas
- Industry
- Financial Services
- Vacancy
- 2 openings
About Unistar Credit and Finance Corporation
SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.