IT Technical Support Specialist | Open to Fresh Graduates!
YONDU INC.
- Parañaque, PhilippinesParañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 29 Jan
Recruiter was hiring 6 hours ago
2025-11-26T22:56:27.205178+00:002026-01-29T16:00:00+00:00Job Description
- Respond to user inquiries and provide technical assistance in a timely and professional manner.
- Responsible for the install, configuration, and maintenance of end-user devices, peripherals, and software applications.
- Troubleshoot and resolve hardware and software issues, escalating complex problems to senior support staff when necessary.
- Assist in the implementation of incident, problem, and change management processes.
- Maintain accurate records of support activities, including incidents details, resolutions, and follow-up information..
- Communicate effectively with end-users, providing clear and concise instructions and information.
- Participate in training sessions to enhance technical skills and knowledge.
- Other job-related activities that may be assigned from time to time.
Minimum Qualifications
- At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering, or any related course.
- Related Work Experience:
- On the job trainee or Desktop Support role.
- Knowledgeable in the following:
- Hands-On experience with Windows and Mac OS environment
- Windows User Access Management
- Working knowledge in setting up Local area network, wireless network, and All-in-one printer
- Ability to perform remote troubleshooting and provide clear instructions to end user
- Skills:
- Must have sound problem resolution, judgment, and decision-making.
- Must have strong interpersonal and organizational skills.
- Able to work independently and in a team environment
- Must be adept to work in a fast-paced environment with tight SLAs.
Perks and Benefits
Paid Holidays
Transportation Allowances
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Life Insurance
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Parañaque, Metro Manila, Philippines
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About YONDU INC.
Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!