Service Desk Specialist
YONDU INC.
- Taguig, Philippines7th Floor, Fort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted an hour ago and deadline of application is on 16 Mar
Recruiter was hiring 6 days ago
2026-01-16T08:53:06.469028+00:002026-03-16T16:00:00+00:00Job Description
The Service Desk Specialist will provide first-level support to ensure that all queries and issues are properly addressed and resolved. This position provides exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24hr/7-day monitoring and analysis, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).
Minimum Qualifications
Main Skills for the Role: Atleast 1-2 years experience
Customer Service Experience
Troubleshooting Skills / Incident Management (Hardware + Software)
Knowledgeable / Experience in Ticketing System - ServiceNow / JIRA
Knowledgeable in basic SQL and Unix commands
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Panorama Tower 34th Street, Taguig, 1634 Metro Manila
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