Customer Service Trainer
ZEN Rooms
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2020-02-29T16:00:00+00:00Job closed.
Job Description
Come Change the Travel Sector!
ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Customer Service Trainer to help maintain and sustain excellent customer service, providing quality standards for all ZEN hotels.
Roles and Responsibilities
- Monitor and Review the progress of trainees throught questionnaires
- Ensure that statutory training requirements are met
- Track and record all trainee's exam and activity results
- Researche relevant courses online for possible updates on training materials
Perks
- Quarterly KPI Bonuses (as much as Php 5400/quarter!)
- Healthcare Benefits
- Paid Vacation and Sick Leaves
- Employee Discount for any ZEN Rooms accommodations across Southeast Asia!
Minimum Qualifications
Academic and Work Experience
- Must have a Bachelor's Degree
- At least 1 year experience of working as a Trainer in a BPO Industry
Mindset and Attitude
- Self starter and can develop Customer Support training modules
- Self-motivated and self management efficient
Skill Sets
- Excellent written and spoken English and Filipino
- High attention to detail
Perks and Benefits
Free Lunch or Snacks
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Makati, Metro Manila, Philippines
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About ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?