

IT Support Helpdesk
Accord Innovations Indonesia
- Medan, IndonesiaMedan, North Sumatra (Sumatra Utara), IndonesiaMedanNorth Sumatra (Sumatra Utara)IndonesiaIndonesia
- KontrakCONTRACTOR
Lowongan dipasang 3 days ago dan batas waktu lamaran adalah 10 Apr
Rekruter terakhir aktif 3 days ago
2026-02-10T09:37:37.513192+00:002026-04-10T17:00:00+00:00Deskripsi Pekerjaan
Job Description:
- Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.
- Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).
- Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.
- Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.
- Participate in project-based IT support
Kualifikasi Minimum
Requirements:
- Fluent in English
- Minimum 1–2 years of experience in IT Support/Helpdesk role
- Strong knowledge of hardware, software, and networking troubleshooting
- Willing to be placed in Sei Mangkei, Simalungun
- Must be able to join immediately
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Manufacturing and Production
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Medan, North Sumatra (Sumatra Utara), Indonesia
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Tentang Accord Innovations Indonesia
Accord Innovations Group is a leading Global Delivery and Managed Services Center, helping enterprises worldwide accelerate transformation through end-to-end IT, digital, and talent solutions.
With delivery hubs across Malaysia, Singapore, Indonesia, Thailand, India, and the Philippines, Accord enables clients to establish or expand onshore, offshore, and nearshore delivery models, ensuring agility, scalability, and cost efficiency.
We specialize in implementation, software development, and system maintenance supporting enterprise operations across ServiceNow, IT Service Management (ITSM), Cloud Operations, and Automation. Our expertise also spans Low-Code/No-Code platforms, Mobile App Development, RPA, AI/ML, IoT, Data Analytics, and Data Center Maintenance, helping clients modernize and innovate with speed.
Our Core Offerings include:
• Managed Services & Global Delivery Operations
• Custom Software Development & Digital Transformation
• ServiceNow Implementation & ITSM Modernization
• IT Consulting, Staffing & Workforce Augmentation
• BPO, RPO & Talent Solutions delivered through T&M and Fixed Engagement Models
Specialized Solutions:
• Infrastructure & Cloud Operations Management
• Robotic Process Automation (RPA)
• AI/ML & IoT-Driven Business Transformation
• Data Analytics, BI & Predictive Insights
Serving industries such as BFSI, Telecom, Manufacturing, Healthcare, Logistics, Retail, and IT, Accord combines global reach with local excellence—ensuring performance, compliance, and operational continuity across every engagement.
At Accord, we go beyond outsourcing—we become your strategic partner for Managed Services, Digital Transformation, and Enterprise IT Enablement.