Lesson Support  

Responsibilities

Monitor lessons and make sure teachers are present for their scheduled classes

Organize teacher schedules and provide reminders for upcoming classes.

Audit teachers’ devices and connection to prevent class disruption.

Respond promptly and accurately to client inquiries.

Enforce attendance policies to prevent class interruptions.

Coach teachers to guarantee their punctuality and attendance.

Substitute lessons in emergencies.

Monitor teacher activity during shifts.

Develop and implement strategies to enhance attendance, reliability, and connectivity.

Utilize various communication channels to keep teachers informed and aligned.

Accurately record lesson data such as hours, booked and ended lessons.

Continuously enhance lesson support processes and share insights with the team.

Benefits and Perks

Base salary of $483 USD per month (Php 27,000).

Work-from-home flexibility.

Enjoy 30 vacation days per year.

Receive a 13th-month pay bonus.

Benefit from healthcare coverage of up to 200k for you and your loved ones.

Earn quarterly performance incentives.

Join us for an annual company retreat.

About Edge Tutor

Are you passionate about supporting Filipino teachers? Our mission is to provide thousands of Filipino teachers with fulfilling careers, allowing them to work from home, earn higher income, advance professionally, and make a real impact on their students' lives.

The Role

Become a Lesson Support at EDGE Tutor International and help shape our outstanding team.

What We’re Looking For

Tech-Savvy: You are skilled in troubleshooting internet & device issues of teachers.

Strong Communicator: You keep teachers punctual and present.

Problem-Solving: You solve problems quickly to keep things running smoothly.

Attention to Detail: You keep track of details and report regularly.

Time Management: You handle many tasks well and you focus on what’s urgent.

Customer Service: You help customers and teachers with care.

Adaptability: You can adjust to changes in tech and tasks easily.

Results-Oriented: You take responsibility seriously and get the job done.

Quick Learner: You are quick to learn software for teaching, scheduling, workforce tracking, and ticketing.

You're the Perfect Fit if You Have:

A proven track record in IT Support, Customer Service Support and Workforce

Have previously handled high volumes of tickets, in-bound chats and calls

A degree in Computer Science, Information Technology or Software Engineering

Previous experience in an online teaching platform

Expertise in Remote work technology