IT Operations Manager  

1. IT Infrastructure Management
• Oversee and maintain all physical and virtual infrastructure (servers, networks, storage, data centers, and cloud systems).
• Manage WAN/LAN networks and connectivity across all hospital units and the corporate office.
• Ensure infrastructure uptime meets or exceeds SLA and high availability standards for 24/7 healthcare operations.

2. Operations & Service Management
• Lead IT operations including incident, problem, change, and asset management processes across sites.
• Ensure consistent, standardized IT support and operational procedures across all hospitals.
• Manage centralized monitoring, patching, and backup activities.

3. Security & Compliance
• Enforce security policies and compliance with healthcare regulations (e.g., ISO 27001, HIPAA-equivalent local standards).
• Collaborate 3rd party solutions to monitor threats and ensure infrastructure hardening.

4. Team Leadership & Vendor Management
• Lead, coach, and mentor IT Support teams at each hospital.
• Coordinate with vendors and MSPs for hardware, network, and infrastructure services.
• Manage procurement and lifecycle of infrastructure assets.

5. Strategic Planning & Continuous Improvement
• Contribute to IT strategy and roadmaps in alignment with hospital group growth and digital transformation initiatives.
• Evaluate emerging technologies and propose infrastructure modernization opportunities.
• Plan and oversee large-scale infrastructure upgrades and disaster recovery testing.

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s preferred.
• Minimum 7–10 years in IT infrastructure management, with at least 3 years in a multi-site or hospital environment.
• Experience managing hybrid cloud infrastructure (e.g., AWS, GCP).
• Proven track record in IT operations, team management, and high-availability systems.

Technical Proficiency:

• Strong knowledge of enterprise networking, virtualization (VMware/Hyper-V), storage systems (SAN/NAS), and Microsoft infrastructure.

Soft Skills:

• Strong leadership and communication skills.
• Ability to work in a high-pressure healthcare environment.
• Project management and cross-functional collaboration capabilities.