Service Desk & Support Engineer [Application Support]
Kompas Gramedia
- West Jakarta, IndonesiaJl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Lowongan dipasang 3 hours ago dan batas waktu lamaran adalah 7 Jun
Rekruter terakhir aktif 3 hours ago
2026-03-09T07:28:53.975669+00:002026-06-07T17:00:00+00:00Deskripsi Pekerjaan
- Provide technical support for internal applications to ensure smooth daily operations
- Monitor application performance and availability and respond to incidents or service disruptions
- Troubleshoot and resolve applications, database, or system-related issues
- Work closely with development teams, infrastructure teams, and users to resolve issues and improve system performance
- Manage and track issues using the ticketing system, ensuring timely resolution according to SLA
- Assist in database queries, data validation, and troubleshooting using SQL tools
- Maintain system documentation, operational procedures, and troubleshooting guides
- Participate in incident analysis and preventive improvements to reduce recurring issues
Kualifikasi Minimum
- Bachelor's degree in Informatics Engineering, Computer Science, or a related field
- Minimum 2 years of experience in Application Support or IT Operations roles
- Basic skills in desktop application operations
- Basic skills in web application operations
- Basic knowledge of web server engines (e.g., IIS, Nginx)
- Basic knowledge of programming languages (e.g., Python, JavaScript, Visual Basic (VB))
- Basic knowledge of databases (RDBMS), SQL commands, and database GUI tools (e.g., DBeaver, pgAdmin)
- Familiar with ticketing systems for issue and problem management
- Familiar with Microsoft Office / Microsoft 365 and related applications
- Experience with the Odoo platform is preferred
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Jl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Kompas Gramedia
Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.
Our vision is to enlight all the people in Indonesia with all the knowledge we have.