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Toyota Astra Financial Services

IT Desk Operation Analyst  

Toyota Astra Financial Services

 
  • South Jakarta, Indonesia
    Lantai 8-9, 9, RT02/RW04, Jalan Jenderal Gatot Subroto, Karet Semanggi Kel., Setia Budi, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Penuh waktuFULL_TIME

Lowongan dipasang 3 days ago dan batas waktu lamaran adalah 30 Dec

Rekruter terakhir aktif 2 days ago

2025-10-08T03:01:30.310874+00:002025-12-30T17:00:00+00:00

Deskripsi Pekerjaan

  • Provide first-level technical support and resolve user incidents in a timely manner.
  • Monitor daily IT operations, system performance, and service availability.
  • Record and track issues through the ticketing system and ensure SLA compliance.
  • Analyze incident trends and prepare regular service performance reports.
  • Maintain and update IT asset inventory and user access records.
  • Collaborate with other IT teams to resolve escalated technical issues.
  • Develop and maintain SOPs, troubleshooting guides, and knowledge base documentation.

Kualifikasi Minimum

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 1–3 years of experience in IT support, service desk, or operations environment.
  • Proficiency in using ticketing systems (e.g., ServiceNow, Jira, or similar tools).
  • Basic knowledge of networking, operating systems (Windows/Linux), and Microsoft 365.
  • Strong analytical, problem-solving, and communication skills.
  • Customer-oriented with the ability to work effectively in a team.

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Spesialisasi
IT and Software
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
0
Alamat Kantor
The Tower, Lt.8 & 9, Jl. Jend Gatot Subroto Kav.12-13, Kota Adm. Jakarta Selatan, DKI Jakarta, 12930
Industri
Financial Services
Lowongan
1 lowongan dibuka
Situs
https://careers.taf.co.id/

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Tentang Toyota Astra Financial Services

Toyota Astra Financial (TAF) was established by Astra International and Toyota Financial Services Corporation as a financial company and part of both Astra Group and Toyota value chains to provide financing solutions which support automotive sales in Indonesia. Offers varieties of financing facilities, primarily focused on financing vehicles, with the option of conventional or sharia financing according to customer needs. TAF develops a reliable service network based on good relationship with dealers, digitalization for more optimal access and connectivity in the business ecosystem, as well as agile organization with embedded risk management lifestyle. Build Your Future with TAF! 1. Health insurance for all TAF Employees 2. Training and promotion chance in all TAF business sectors 3. A positive working environment that promotes employee safety, growth, and goal attainment Vision Preferred financing solution for Toyota ownership through service excellence. Mission 1. To provide best value to customers 2. Being a partner of Toyota to achieve long term success 3. To provide sustainable value creation to stakeholders 4. Being an employer of choice 5. To share prosperity to community

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