IT Operations Supervisor  

Job Responsibilities:

• The IT Operations Supervisor is accountable for providing day-to-day supervision of a team of IT specialists under the Thermal Group’s Luzon cluster, providing monitoring/support operations or deployment/provisioning activities for existing and future IT services (e.g., Site Server Room
• Maintenance, Standard Applications; VoIP, Networks/Internet, End-User Computing). He/she is responsible for providing tactical coordination and operational oversight of these services and ensuring that his/her team performs and meets the established Service Level Agreements.
• Integrates and consolidates the IT programs, initiatives and projects for cost efficiency and economies of scale — taking advantage of volume and size of requirements across the Thermal Group and/or enterprise-wide, i.e., 1AP or AEV-wide.
• Creates, reviews and cascades relevant 1AP IT or Thermal IT related policies, guidelines, procedures and work instructions.
• Audits IT systems/process capabilities and requirements at the cluster level. Documents agreed/approved discussions and decisions with the AVP IT and Data Management.
• Technical support on approved IT related projects and systems improvements/enhancements Monitors Thermal Luzon cluster assigned service desk/helpdesk tickets to assigned technicians (Luzon IT, AP IT and AEV IT) and ensure that agreed SLAs are met and complied with efficienc and quality
• Assists the IT Head in the budget preparation, timely submission, monitoring and timing of expense execution/consumption. Also coordinates with the Network and Security TL for budget

alignment and cost impact coming from IT operations.
• Designs the local area network for every new location or project
• Selects the appropriate hardware and related equipment.
• Recommends the appropriate service provider/ supplier and/or contractor for the hardware and
network requirements.
• For new installations: installs and configures software such as operating systems, remote access
services, productivity/collaboration tools (MS Office, Internet, DocuSign, MS
Project, e-Mail, etc.), anti-virus and other related applications
• Determines hardware and network upgrades and expansion to support growing processing
requirements for voice and data communication as well as the plant monitoring system

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• IT related degree: Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics and Communications Engineering (ECE)
• IT related project experience and Cloud based services not required but a plus.
• 1-year supervisory experience or equivalent
• 2 years in IT and network administration is a preferred; Systems/applications development experience an advantage;
• ITIL certification(s) an advantage, ITIL certification(s) an advantage, IT related certifications on networking and cloud computing are an advantage