Food and Beverage Team Leader  

Key Responsibilities

• Supervise and coordinate daily food and beverage service operations to ensure smooth, efficient service.
• Lead, motivate, and support service staff to deliver high standards of guest service and professionalism.
• Assist in staff scheduling, task assignments, and shift briefings to ensure proper coverage and service flow.
• Ensure compliance with service standards, food safety, sanitation, and hygiene regulations at all times.
• Monitor guest satisfaction, handle complaints professionally, and take corrective action when necessary.
• Support training and coaching of new hires and existing staff to maintain service consistency and product knowledge.
• Assist in monitoring sales performance, upselling initiatives, and achievement of outlet targets.
• Coordinate closely with kitchen and bar teams to ensure timely service and accurate order delivery.
• Ensure proper setup, cleanliness, and maintenance of the outlet before, during, and after service.
• Enforce company policies, procedures, and service protocols.
• Report operational issues, staff concerns, or guest feedback to the Outlet Manager or Food & Beverage Manager.

Qualifications

• Graduate of Hospitality, Hotel & Restaurant Management, or a related field, or equivalent work experience.
• At least one (1) to two (2) years of experience in food and beverage service, preferably in a supervisory or team leader role.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service orientation and problem-solving ability.
• Ability to work in a fast-paced, guest-focused environment.
• Flexible with shifts, weekends, and holidays.
• Can start immediately.