Client Services and Accounts Management Associate
Ayala Land Premier
- Makati, Philippines19F, 18F Tower One and Exchange Plaza, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted a month ago and deadline of application is on 18 Aug
Recruiter was hiring 11 hours ago
2025-06-19T23:05:57.361415+00:002025-08-18T16:00:00+00:00Job Description
The Client Services and Accounts Management Associate manages client interactions and account servicing for assigned Ayala Land Premier real estate projects. This includes addressing inquiries, requests, follow-ups, and complaints, while ensuring clients receive timely, accurate, and complete updates throughout key project milestones.
Key Responsibilities
Client Services: Manages client communications via Salesforce, hotline, email, and meetings; ensures timely resolution of concerns and proactive updates on client milestones
System Monitoring: Tracks and evaluates cases through Salesforce and Access Ayala platform; ensures accurate documentation and client data management.
Stakeholder Coordination: Collaborates with Customer Relations, Amicassa, and other departments to ensure client satisfaction and alignment.
Reporting: Prepares regular reports and dashboards for internal reviews and committees.
Minimum Qualifications
- Bachelor’s degree in Business
- 3–4 years in real estate client services/account management
- Strong proficiency in Salesforce, SAP, and MS Office tools
- Excellent communication, problem-solving, and stakeholder management skills
- Detail-oriented, strategic, and proactive with high professionalism
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Tower One and Exchange Plaza
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