Service Quality Sr Officer
Bussan Auto Finance
- Kota Jakarta Selatan, IndonesiaKota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta SelatanDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 27 Feb
Recruiter was hiring 18 hours ago
2025-12-09T08:25:04.327087+00:002026-02-27T17:00:00+00:00Job Description
- Melakukan monitoring dan service validasi setiap Kantor Jaringan
- Melakukan training/ sosialisasi secara berkala untuk meningkatkan kemampuan Frontliner
- Reporting dan analisis harian, mingguan, bulanan, triwulan, semesteran, tahunan yang berkaitan dengan program peningkatan kualitas layanan di Network
- Reporting dan analisis harian, mingguan, bulanan, triwulan, semesteran, tahunan all activity yang berkaitan dengan Customer Care
- Melakukan pemantauan campaign dari Divisi Operation yang dikirimkan kepada konsumen
- Support permintaan data dari Departemen atau Divisi lain di luar OPS terkait dengan Customer Care dan Service Quality
Minimum Qualifications
Kualifikasi:
- Minimal S1 dari semua jurusan
- Memiliki pengalaman minimal 2 tahun di bagian service quality/service monitoring/setara
- Menguasai ms excel
- Memiliki komunikasi yang baik
- Bisa mengendarai mobil dan memiliki SIM A
- Mampu berbahasa inggris dengan baik
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. Tj. Barat Raya No.121, RT.14/RW.04, Kel, RT.8/RW.4, Tj. Bar., Kec. Jagakarsa, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12530, Indonesia
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About Bussan Auto Finance
PT Bussan Auto Finance ("BAF") is one of the leading financing company in Indonesia focusing on new Yamaha brand motorcycle, used motorcycle, Sharia financing, Car, Multi-Products(electronics & home appliances), agricultural machinery, Pradana, and Adidana. In running its business, BAF is registered and supervised by Financial Service Authority (OJK) and member of Indonesia Financing Company Association (APPI) and Credit Bureau. With more than 24 years of existence, BAF has served 8.2 million customers and is supported by ± 8.200 employees in 248 locations across Indonesia.