Talent Success Manager  

Role Overview

Read below to see if you fit the mold to join our rapidly growing company! We’re hyper focus on building the right culture, first principled thinking, taking aggressive bets, and delivering years of individual growth within quarters.

We’re hiring a Talent Success Manager for — which places top 1% talent from around the world into operational roles at startups and incredible orgs. This manager will manage a team of 8 A players driving white glove care resulting in 0% churn and significant upselling.

Purpose of your role:
Your mission is to ensure that every hire we place becomes a high-performing, long-term asset for our clients. You’ll serve as the champion of each talent post-hire—ensuring they’re set up for success, growing in their roles, and continually aligned with their client’s expectations. We’ve built Pearl on long-term relationships, and you’ll be a core driver of that trust.

Key Responsibilities

• Be the champion and own a strong relationship with each talent in your book — assuring they are driven, packed with resources, and armed to be successful.
• Run all talent touches once they are chosen by clients
• Build and maintain up-skilling programs—tailored to individual and client needs
• Manage their areas of responsibilities as well as KPI’s to track their performance
• Facilitate and lead talent onboarding bootcamp and trainings.
• Track PTO days and talent attendance issues
• Respond to all talent questions and messages on the same day
• Document all talent communications, NPS scores, risk levels, and development plans in our systems
• Escalate issues or red flags proactively
• Capture talent referrals and opportunities to provide more talent to the clients

Metrics Accountable For

• Talents are thriving 9 NPS or on a path to improvement
• No talent stays in yellow or red for more than 2 consecutive weeks
• 100% attendance rate of talent to all coaching calls
• 80% of talent enrolled in upskilling at any given time
• 7 talent-driven referrals per month
• 1 opportunity to grow client team identified per month

Experience

• 3-5 years in talent success, talent development, learning and development, or related roles.

Skills

• Strategic thinker with strong analytical, organizational, and project management abilities.
• Exceptional communication and interpersonal skills, capable of building strong relationships and influencing effectively.
• Proficient in tools such as Microsoft Office, Google Workspace, Notion, Slack, Zoom, and CRMs like ClickUp.
• Proven experience in recruitment, coaching, and designing and delivering learning and development programs.
• Skilled in creating scalable resources, facilitating training sessions, and implementing up-skilling strategies for teams.
• Adept at thriving in fast-paced, dynamic environments and managing shifting priorities with flexibility.

Preferred:

• Experience in recruitment, outsourcing, or related industries.
• Familiarity with learning platforms and coaching tools.
• Strong coaching skills, with the ability to guide and develop individuals to reach their full potential.