Business Process & Performance Manager
EF EFEKTA English for Adults
- Central Jakarta, IndonesiaLevel 22, 30, RT09/RW05, Jalan M H Thamrin, Gondangdia Kel., Menteng, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 5 hours ago and deadline of application is on 30 Jul
Recruiter was hiring 5 hours ago
2026-07-30T03:43:26.274477+00:002027-07-30T03:33:33.346000+00:00Job Description
Key Responsibilities:
- Lead business analysis initiatives to support strategic decision-making, Operational Efficiency and Process Improvement
- Manage cross-functional projects and act as project lead when assigned.
- Lead and optimize the telemarketing team to achieve business targets.
- Develop dashboards, reports, business reviews, and performance analytics, including daily management handling.
- Provide recommendations and insights to management for business growth and operational efficiency.
- Manage and continuously improve CRM and business systems.
- Collaborate with stakeholders across departments to streamline workflows and implement new business strategies.
- Monitor KPIs and ensure continuous improvement across business operations.
- Strategic Planning and Execution
- Evaluate current business operations to identify inefficiencies and implement scalable solutions to improve productivity, cost management, and quality
- Establish and monitor KPIs to assess operational performance, and use data-driven insights to optimize processes
- Collaborate with teams across departments to streamline workflows and ensure alignment with strategic priorities.
- Act as a key advisor to senior executives, providing data-backed insights and recommendations on business decisions
- Lead, mentor, and influence cross-functional teams to foster collaboration and ensure successful project execution
- Communicate effectively with stakeholders at all levels, presenting clear updates, outcomes, and proposals for improvement
- Act as the main point of contact (PIC) for the technology team in China
Minimum Qualifications
Minimum Qualifications:
- Bachelor’s or Master’s degree in a relevant field such as Business Administration, Management, Computer Science, Information Systems, or a related discipline
- Minimum of 3-6+ years experience in project management, data analytics, strategy consulting and field operations
- Proficiency in managing daily operations, coordinating between departments, and ensuring efficient resource allocations. Have experience In Team Leadership (telemarketing or customer operations is a plus)
- Strong analytical skills to assess data, evaluate program performance, and support data-driven decision-making.
- Have a background in leading big-scale, multiple projects and process improvement with tangible result
- Having a working experience in a retail and service (education) industry is a plus
- Strong sense of operational risk and regulatory risk Team player (adaptable, communicative, strategic, collaborative)
- Analytical mindset (able to understand the context, find the correlation between topics, and draw the conclusion)
- Problem-solving (able to link the information to solve the problem)
- Experience in creating BRD with the minimum point of the problem statement, the solution to implement, cost and benefit analysis, and impact analysis
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 30, Jalan M H Thamrin, Gondangdia Kel., Menteng
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About EF EFEKTA English for Adults
EF EFEKTA English for Adults
EF - EXCELLENCE IN ENGLISH TRAINING
EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).
EF & INDONESIA
With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.
EF & OLYMPICS
EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.
EF & INTERNATIONAL COMPANIES
EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.
EF Foreign Tutor.
EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!