Senior Team Leader Technical Support  

If you are a Senior Team Leader, Technical Support professional looking for an opportunity to grow your career, this gives you the chance to manage the daily operations of the team and support the Supervisor and Operations Manager in meeting and improving service levels, productivity, and efficiency. In this role, you will influence, motivate, and guide direct reports to achieve optimum performance. You will gain technical expertise and practice your leadership skills in operations management, employee performance management and development, and customer management.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

Ensure the service level agreements are on target, generate reports based on team deliverables, and present them to management and counterparts.

Ensure customer needs are met on a timely and accurate basis.

Train new hires and ensure that they have sufficient knowledge and skills before going live or working independently.

Perform assigned or allocated functional tasks satisfactorily as expected of a qualified and experienced professional supporting the function.

Ensure employee communication within the team remains open, updated, and transparent and that the right information/data are provided accurately and timely.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You plan and organize work effectively, enabling you to manage multiple priorities in a fast-paced environment. You pay attention to details and produce accurate and high-quality results. You can communicate ideas and influence both internal and external customers. You build constructive working relationships and work efficiently with people at any level.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Bachelor’s degree in any Engineering courses, preferably in Electrical Engineering.

Solid understanding of leadership roles and responsibilities.

General knowledge of Appleton organization structure and business practices.

Strong knowledge of Technical Support processes and procedures.

Demonstrated system and process knowledge.