Operations Manager
Gear Inc
- Surabaya, Indonesia31, Jalan Mayjen Hr Muhammad, Putat Gede Kel., Suko Manunggal, Surabaya, Jawa Timur, IndonesiaSurabayaJawa TimurIndonesiaIndonesia
- Full timeFULL_TIME
Expired 7 months ago
2023-09-29T16:00:00+00:00Job closed.
Job Description
- Directs and oversees day to day project operations through effective leadership and efficient management of teams leads and support teams.
- Ensure delivery of all client KPI’s and targets.
- Motivate and effectively performance manage team leads Provide direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training and improvement.
- Ensure proper staffing levels relative to call volume forecast & capacity plan in coordination with the concerned functional units for staff hiring, training and deployment.
- Ensure Adequate staffing of high skilled and qualified workforce across all roles and function.
- Host internal and external business reviews on regular basis and present operational performance, clearly communicate insights, ensure all operational concerns are addressed.
- Maintains good working relations with clients and serves as the customers primary point of contact creating open and effective communications regarding all aspects of the program.
- Anticipate client needs proactively and translates requirements into executable action plans with clear objectives, goal and timelines.
- Maintains a high level of morale and productivity within the programs, to lead by example and cultivate a positive workplace environment that promotes company culture.
Minimum Qualifications
- At least 3 years of work experience in managed services industry with minimum 1 year of related field experience, preferably an operations manager in BPO Operations.
- Managed at least 300 FTEs across multiple lines of business.
- Proven track record of meeting and delivering targets and commitments.
- Excellent English communication skills, both verbal and written in English (C2) and Bahasa.
- Proficient in Google Suite and online collaboration tool is a plus.
- Capable of building productive business relationships with clients.
- Strong organizational, managerial, critical thinking, creative thinking, problem-solving decision making and analytical skills.
- Content moderation environment work experience is a plus but not required.
- Willing to work on public holidays and shifting schedules including night shifts when needed.
- Willing to work on-site in Surabaya Indonesia.
- Preferably Indonesian.
Perks and Benefits
Free Lunch or Snacks
Paid Sick Leave
Medical / Health Insurance
Required Skills
- Organizing and Planning
- Relationship Management
- Complex Problem-Solving
- Critical Thinking
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 31, Jalan Mayjen Hr Muhammad, Surabaya 60189, Indonesia
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About Gear Inc
Gear Inc is a US software engineering company started by industry veterans with 8+ years of silicon Valley experience we strive to provide high-impact and reliable programming service corporations all around the world. We are capable of quickly learning and implementing almost any type of programming system. This silicon Valley owned company has its main
based in Hanoi, Vietnam, and offices in Danang, Vietnam, The US, The Philippines, India, Thailand, and Indonesia.