Key Account Officer | Zamboanga  

Sales

• Lead generation and research (both remotely over the phone and in-person pitching)
• Other lead generation activities such as flyering, attending trade events, etc.
• Scheduling for and pitching to restaurant owners, staff or managers.
• Conducting regular follow-ups with restaurant point of contacts to continue negotiations, ensure contract signing and proper transition to onboarding activities.

Content and Onboarding

• Content and Onboarding, including but not limited to ensuring that data and documents collected are complete and in alignment with requirements, adhering to procedures and standards
• Encoding merchant information from online and offline sources onto a content platform.
• Conducting training for partner merchants to be familiar with the workflow and forthcoming merchant app or portals
• Facilitating information changes for partner merchants when requested.
• Acquire and update knowledge on procedures related to relevant processes
• Strive to meet individual and team key performance metrics
• Liaise with other departments when required

Account Management

• Build strategic relationships with SMB partners based on trust and respect.
• Collaborate with internal departments to facilitate partner’s fulfillment.
• Collate and analyze partners’ business performance to develop strategies that would help grow their business.
• Grow partners’ business and revenue through offering marketing promos and expansion.
• Identify and understand partners’ business needs to be able to customize product offerings.
• Expand partner merchants’ business by offering other products and services to further create partnership value.
• Assist in collection efforts as part of business compliance.
• Keep accurate and updated records of account related information.
• Maintain updated knowledge of company products and services.
• Identify industry trends and conduct competitive intelligence initiatives.
• Act as a client advocate with a focus on improving the partner experience

• Bachelor’s degree in sales, communications, or related field.
• Has excellent communication, presentation, and facilitation skills
• Highly adaptable and has strong problem-solving and decision-making skills
• At least 6 months experience
• Applicants must be willing to do fieldwork
• Hybrid Working Setup (WFH & On-Site)