Claims Manager  

• Lead the strategic evaluation and management of life insurance policies to ensure optimal coverage and risk mitigation.
• Direct the review, processing, and administration of insurance applications to guarantee compliance with all regulatory and company standards.
• Collaborate with the other departments to investigate complaints, correct errors, and ensure adherence to industry regulations and standards.
• Serve as the primary point of escalation for both procedural and technical issues, coaching staff on effective resolution strategies.
• Monitor and track team performance, providing timely feedback to promote productivity and efficiency.
• Foster clear and prompt communication with customers to ensure high-quality service regarding claims and/or inquiries.
• Ensure comprehensive knowledge of the intricacies and compliance standards of key benefit management programs, guiding the team in maintaining these standards.
• Drive process improvements within the team to enhance efficiency, client experience, and risk controls.

Minimum Qualifications

• Bachelor's degree with an emphasis on Business/Finance, Law, or a relevant field
• Experience in managing a team
• Up-to-date knowledge regarding life insurance and industry practices
• Acts as a Subject Matter Expert regarding insurance claims
• Good communication and organizational skills
• Willingness to start ASAP
• Willingness to work onsite in Marcos Highway, Antipolo City