Customer Support  

Manage the customer’s problem through effective diagnosis,
resolution, or implementation of investigation tools to increase
productivity for customer challenges on Google Cloud
Platform products.
● Develop an in-depth understanding of Google's product
technology and underlying architectures by troubleshooting,
reproducing, determining the root cause for customer reported
challenges, and building tools for faster diagnosis, so that we
can quickly identify and resolve future challenges.
● Act as a consultant and subject matter expert for internal
stakeholders in Engineering, Sales, and customer
organizations to resolve technical deployment obstacles and
improve Google Cloud.
● Must pass Google Certification for Collaboration Engineer.
● Perform other tasks as assigned by the management that is
related to the role.

• Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• 2 years of experience in technical support engineering or in a similar role.
• Ability to troubleshoot implementation issues and surface potential root causes of bugs.
• Excellent communication and presentation skills, with the ability to quickly absorb technical concepts, and effectively communicate them to a non-technical audience.
• Excellent customer-service orientation and helpful approach.