L1 Engineer
PGI Data
- South Jakarta, Indonesia16, RT07/RW04, Jalan Denpasar Raya, Kuningan Timur Kel., Setia Budi, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 8 hours ago and deadline of application is on 1 Feb
Recruiter was hiring 8 hours ago
2025-12-04T06:31:49.919486+00:002026-02-01T17:00:00+00:00Job Description
- * Real-time monitoring of systems, networks, and applications using monitoring tools.
* Identify and log alerts for issues related to performance, availability, or security.
* Initial incident investigation and troubleshooting to determine the cause and potential solutions.
* Escalation of issues to L2 or L3 teams when resolution is not possible at L1.
* Documentation of incidents and actions taken for future reference and analysis.
* Collaboration with internal and external teams to ensure prompt resolution of issues.
* Health checks of systems and networks to ensure smooth operations.
* Generate daily, weekly, and monthly reports on system performance and incident occurrences.
* Adhere to SLAs (Service Level Agreements) for response and resolution times.
* Provide support during off-hours including evenings, weekends, and holidays depending on the shift schedule.
Minimum Qualifications
- * Good understanding of Linux environment, Windows Server.
* Familiarity with monitoring tools Datadog, Manage Engine
* Troubleshooting skills and ability to perform initial diagnostics.
* Strong communication skills for reporting and escalating issues.
* Ability to work in a 24/7 shift environment.
* Attention to detail and problem-solving skills.
* Experience with Incident Management
* Willingness to learn and adapt to new technologies.
* Experience with ticketing systems (e.g., Jira).
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Menara Anugrah Lantai 16, Mega Kuningan
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About PGI Data
PGI Data is a boutique house providing Digital Transformation through end-to-end data solutions with its presence in Singapore & Indonesia. We believe in a holistic approach to support business decisions and build a top-quality and cost-effective strategy for businesses to operate successfully.