IT Business Relation Officer
PT Berlian Sistem Informasi
- East Jakarta, Indonesia4, KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, IndonesiaEast JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Prepare and conduct service review including Service Level Agreement (SLA) review with customers and control next action plan in order to maintain good relationship with customers;
- Receive customers complain and ensure the action plan is conducted to resolve complain in order to maintain and improve the service quality to customers;
- Support in monthly report checklist development for each month in order to produce qualified monthly report;
- Provide periodic report based on the needs of related organizations requirement;
- To manage customer inquiry for services (Change Request/ additional service) by cooperate with operation team to provide the solution and manage commercial charging to customer;
- To manage commitment that agreed with customer (from discussion/ Minutes of Meeting) for to do list by record and maintain in the system, cooperate with operation team to fulfill the to-do list and it’s deliverables in timeline manner.
Minimum Qualifications
- Candidate must possess at least Bachelor's Degree, Master's Degree/Post Graduate Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
- Minimum 4 Year(s) of proven working experience as Presales Infrastructure Engineer in the related field is required for this position.
- Have experience or interest in sales.
- Strong analytical and planning skills, excellent problem-solving skills.
- Good communication, interpersonal skills and presentation skills.
- English proficient (written and oral) is mandatory.
Perks and Benefits
- Free Lunch or Snacks
- Medical / Health Insurance
- Maternity & Paternity Leave
Required Skills
- Organizing and Planning
- Relationship Management
- Sales and Marketing Knowledge
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 4, KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, Indonesia
About PT Berlian Sistem Informasi
PT Berlian Sistem Informasi is an IT service and consultation company which was established in 1996. We are one of the subsidiaries of Mitsubishi Corporation (MC) Japan with customer ranging mainly from MC Group and other Japanese companies.
With 20 years of experience and more than 200 consultants, we provide wide range of IT services which covers infrastructure as well as application services. Some of our services are data center services, network & communication services as well as application for financial, human resources and production area.
With customer coming from automotive, manufacturing and multifinance industry we strive to provide the most suitable services for our customers following our motto "Your Success is Our Treasure".