Merchant Support Specialist
PT Binajasa Sumber Sarana (BSS Recruitment)
- South Jakarta, Indonesia5, RT01/RW08, Jalan Ampera Raya, Pejaten Barat Kel., Pasar Minggu, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- IDR 6,750,000.00 - IDR 7,900,000.00 / monthIDR675000079000006750000MONTH
- Full timeFULL_TIME
Posted 4 hours ago and deadline of application is on 30 Aug
Recruiter was hiring 4 hours ago
2026-07-31T10:25:28.170162+00:002026-08-30T17:00:00+00:00Job Description
- Provide operational support to merchants by handling inquiries and requests within the agreed Service Level Agreement (SLA).
- Assist with merchant onboarding, promotional setup, menu updates, store information changes, and other operational requests.
- Coordinate with internal teams to escalate issues and ensure timely resolution while keeping stakeholders informed.
- Guide merchants to utilize self-service tools and the Help Center for routine support requests.
- Maintain accurate merchant account records and prepare operational reports using Microsoft Excel.
- Build strong relationships with merchants by delivering professional, responsive, and customer-focused support.
Minimum Qualifications
- Diploma (D3) or Bachelor's Degree (S1) in any field.
- At least 2 years of experience in Customer Support, Merchant Support, Account Management, or a related role.
- Good command of English, both spoken and written.
- Strong communication, interpersonal, and problem-solving skills with a customer-focused approach.
- Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
- Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.
Required Skills
- Customer Service
Preferred Courses
- Business Administration
- Advertising & Public Relations
- Information Systems
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Gedung BSS, Jl. Ampera Raya No 5 Pejaten Barat, Pasar Minggu, Jakarta Selatan
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About PT Binajasa Sumber Sarana (BSS Recruitment)
Binajasa Sumber Sarana (BSS), established in 1986, specializes in Executive Search & Contract Personnel. With over 38 years of experience and a continually updated database, we provide efficient and professional recruitment solutions for our clients.