Account Manager
PT Era Awan Digital (NOT VERIFIED)
- Jakarta Pusat, Indonesia2nd, 72, RT14/RW05, Jalan Cikini Raya, Cikini Kel., Menteng, Jakarta Pusat, DKI Jakarta, IndonesiaJakarta PusatDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 3 hours ago and deadline of application is on 16 Nov
Recruiter was hiring 3 hours ago
2026-09-18T12:23:01.941835+00:002026-11-16T17:00:00+00:00Job Description
- Manage and maintain strong, long-term relationships with existing customers to ensure high customer satisfaction and retention.
- Serve as the primary point of contact for assigned customers and understand their business needs, challenges, and objectives.
- Manage the end-to-end customer renewal process, including monitoring contract expiration, preparing renewal proposals, negotiation, and ensuring timely renewal.
- Identify opportunities for upselling and cross-selling products or services based on customer needs and usage.
- Develop and execute account management strategies to maximize customer lifetime value and recurring revenue.
- Proactively conduct regular customer check-ins, business reviews, and account meetings to maintain engagement and identify potential opportunities.
- Coordinate with internal teams such as Sales, Presales, Technical/Delivery, Finance, and Customer Support to ensure excellent customer servicing and issue resolution.
- Monitor customer usage, satisfaction, and potential risks that may impact renewal or retention.
- Handle customer inquiries, complaints, and escalations professionally and ensure timely resolution.
- Prepare account plans, sales forecasts, renewal pipelines, and regular reports on account performance.
- Maintain accurate and up-to-date customer information, sales activities, opportunities, and contract details in the CRM system.
- Build a deep understanding of the company's products and services and effectively communicate their value to customers.
- Achieve assigned targets for renewal, retention, upselling, cross-selling, and revenue growth.
Minimum Qualifications
- Bachelor's degree in Business, Marketing, Management, Communication, or a related field.
- Minimum 2–4 years of experience in Account Management, Customer Success, Relationship Management, B2B Sales, or a similar role.
- Experience managing existing B2B accounts and renewal processes is highly preferred.
- Proven experience in upselling, cross-selling, and growing revenue from existing customers.
- Strong customer relationship management and communication skills.
- Good negotiation and presentation skills.
- Customer-oriented with strong problem-solving and interpersonal skills.
- Ability to understand customer business needs and translate them into suitable products or solutions.
- Strong commercial awareness and ability to identify business opportunities.
- Able to work collaboratively with cross-functional teams.
- Strong organizational skills with the ability to manage multiple accounts and priorities.
- Target-oriented, proactive, and comfortable working with revenue-based KPIs.
- Experience using CRM systems and sales/account management tools.
- For a technology/cloud company: having experience in cloud computing, IT solutions, SaaS, cybersecurity, data center, or other technology-related products/services would be an advantage.
- Good command of English, both written and verbal, is preferred.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Jalan Cikini Raya 72, RT14/RW05, Cikini Kel., Menteng, Jakarta Pusat, 10330, Indonesia
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About PT Era Awan Digital
Eranyacloud is a cloud service provider by PT Era Awan Digital established in 2020, and is a subsidiary of PT Era Digital Media tbk (AWAN), a value added services company that have been working together with a lot of telecommunication providers in Indonesia.
Eranyacloud offers high-performance, credible, and reliable cloud computing services such as Public and Private Cloud, Backup Protect & Disaster Recovery, Kubernetes, Web Application Security (WAF), Email Collaboration, and Cloud Monitoring & Support.
Eranyacloud is simple, secure, and stable with 24/7 support, located in Tier 4 and Tier 3 data centers. We are committed to providing a 99.9% uptime Service Level Agreement (SLA) to give you peace of mind. We are ready to assist with your digital transformation.