CRM & Loyalty Program Manager | Speedwork
GTech Group
- Central Jakarta, IndonesiaLt.8, 8, RT15/RW01, Jalan Hayam Wuruk, Kebon Kelapa Kel., Gambir, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 3 hours ago and deadline of application is on 18 Oct
Recruiter was hiring 2 hours ago
2026-08-20T04:56:06.539387+00:002026-10-18T17:00:00+00:00Job Description
- Develop and execute Consumer CRM strategy aligned with marketing, digital ecosystem, and business priorities to drive acquisition, engagement, retention, loyalty, and transaction growth.
- Lead consumer data management and governance, ensuring an integrated, accurate, and reliable customer database and single customer view across relevant systems and touchpoints.
- Develop customer segmentation and profiling based on demographics, behavior, transaction history, engagement, value, and lifecycle to support targeted business and marketing initiatives.
- Design and manage CRM & lifecycle campaigns including onboarding, engagement, cross-selling, retention, churn prevention, loyalty, and reactivation, with continuous testing and optimization.
- Manage and optimize loyalty programs by analyzing customer behavior, program performance, rewards, and economics to increase participation, transaction frequency, and customer lifetime value.
- Lead customer analytics, reporting, and insights by analyzing customer, campaign, transaction, and loyalty performance, developing dashboards, and translating data into actionable business recommendations.
- Lead CRM capability and team development by managing CRM platforms, automation, personalization, data initiatives, cross-functional projects, and developing team capabilities to ensure effective and timely delivery.
Minimum Qualifications
- Bachelor’s degree required; postgraduate degree or relevant certification is a plus.
- 6–8 years of relevant experience in CRM, Customer Analytics, Loyalty, Marketing Analytics, Customer Experience, or related fields.
- 2–3 years of experience in a managerial or team leadership role.
- Proven experience managing CRM campaigns, customer segmentation, lifecycle programs, and consumer databases.
- Strong experience in leveraging customer, transaction, digital behavior, and campaign data to drive commercial insights and business outcomes.
- Proficient in CRM, CDP, marketing automation, BI, or analytics tools.
- Experience in loyalty, retention, churn prevention, cross-selling, and customer reactivation is preferred.
- Experience in B2C, retail, automotive, e-commerce, financial services, telecommunications, or other consumer-focused industries is an advantage
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Wisma Hayam Wuruk | Jl. Hayam Wuruk No.8 Lantai 8, Kebon Kelapa, Gambir, Jakarta Pusat
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About GTech Group
GTech is a global digital technology enabler providing integrated digital solutions across multiple industries. Our platforms cover omnichannel commerce digitalization, DTC commerce transformation, FinTech, Customer Relationship Management, and supply chain digitalization.
As part of the GTech group, our entities include PT GTech Digital Asia, PT Mapclub Digital Asia, PT GPay Digital Asia, PT Speedwork Solusi Utama, and PT GClub Digital Asia