Contact Center Officer
PT Teknologi Pamadya Analitika (Meditap)
- Tangerang, Indonesia7, RT01/RW08, Jalan Boulevard, Nusajaya Kel., Karawaci, Tangerang, Banten, IndonesiaTangerangBantenIndonesiaIndonesiaTELECOMMUTE
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 31 Oct
Recruiter was hiring 17 hours ago
2025-09-03T03:45:51.764076+00:002025-10-31T17:00:00+00:00Job Description
- Handle enquiries from clients and non-clients through chat, email, and telephone.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Provide accurate information and solutions in accordance with company policies and procedures.
- Record and escalate issues when necessary to ensure timely resolution.
- Support continuous improvement by providing feedback related to customer needs and service experience.
Minimum Qualifications
- Minimum Diploma (D3) from a health-related background (Nursing, Midwifery, Public Health).
- Service and customer-oriented with high attention to detail.
- Strong communication and problem-solving skills.
- Able to communicate in English (verbal and written).
- Experience in handling sensitive and confidential information with high integrity and professionalism.
Disclaimer:
Meditap ensures that your personal data is stored and protected in accordance with applicable regulations, including Law No. 27 of 2022 on Personal Data Protection (PDP), as well as Meditap’s internal policies regarding information security and data protection.
If you wish to request the deletion of your personal data, please contact us via email at hrd(@)meditap.id
Perks and Benefits
Work from Home
Medical / Health Insurance
Paid Holidays
Required Skills
- Medical Industry Knowledge
- Attention to Detail
- Problem Solving
- Monitoring and Evaluation
Preferred Courses
- Diploma in Midwifery [Obstetrics]
- Ners
- Public Health
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Health and Medical
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Menara Matahari, Lantai 6 Jl. Boulevard Palem Raya No. 7, Lippo Karawaci Tangerang, Banten, 15811, Indonesia
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About PT Teknologi Pamadya Analitika (Meditap)
Meditap didirikan pada tahun 2015 untuk menjawab kebutuhan pelayanan administrasi kesehatan terbaik di Indonesia. Dengan pengalaman bertahun-tahun yang telah terbukti dan dioperasikan oleh para profesional, kami berusaha memberikan layanan terbaik kepada mitra dan pengguna kami.
Vision
Menjadi perusahaan teknologi kesehatan dan kebugaran yang berpusat pada pelanggan, paling disukai dan terbesar di Indonesia. Di mana pengalaman pelanggan yang kami utamakan.
Mission
Berusaha terus menerus untuk menawarkan pengalaman kesehatan dan kesejahteraan yang paling mulus melalui sistem teknologi terintegrasi.