IT Application Support
PT Tiga Daya Digital Indonesia (Eksad Technology)
- Jakarta Selatan, Indonesia19th Floor, Jalan Dr Ide Anak Agung Gde Agung, Kuningan Timur Kel., Setiabudi, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Posted 2 days ago and deadline of application is on 9 Jul
Recruiter was hiring 11 hours ago
2026-05-11T06:54:52.443398+00:002026-07-09T17:00:00+00:00Job Description
- Monitor production systems including applications, services, interfaces, APIs, and batch jobs to ensure system availability and optimal performance.
- Handle incident management activities including issue identification, troubleshooting, escalation, and resolution.
- Perform problem management processes including root cause analysis (RCA) and preventive action implementation.
- Support user issues and service requests in accordance with defined SLA/OLA targets.
- Collaborate with Development, Infrastructure, and external vendors/partners to resolve production issues.
- Monitor system health using monitoring tools such as Grafana and other monitoring platforms.
- Create and maintain incident documentation, troubleshooting guides, and knowledge base articles.
- Prepare incident reports, system availability reports, SLA compliance reports, and RCA documentation.
- Support continuous improvement initiatives to enhance system stability and operational efficiency.
Minimum Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field.
- Minimum 1–3 years of experience in IT Production Support, Application Support, IT Operations, or similar roles.
- Strong understanding of incident management and problem management processes.
- Hands-on experience in application and system troubleshooting.
- Basic knowledge of SQL/query for troubleshooting and data analysis purposes.
- Understanding of API and system integration concepts.
- Experience with monitoring tools such as Grafana, Kibana, Splunk, Dynatrace, or similar tools is a plus.
- Familiar with Linux/Unix environment and basic command line operations is an advantage.
- Strong analytical thinking, communication, and coordination skills.
- Able to work independently and collaboratively in a team environment.
- Willing to work in shifts or provide on-call support when required.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jalan Dr Ide Anak Agung Gde Agung, Kuningan Timur Kel., Setiabudi
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About PT Tiga Daya Digital Indonesia (Eksad Technology)
Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly.
Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by providing professional and high competency resources.
Vision
To be Preferred IT Partner In The Region.
Mission
Establish excellent end to end IT Services to enable clients to grow their business rapidly thru high competence and professional resources.