- South Jakarta, Indonesia21, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesia
- Full time
YOU WILL HELP US IN:
- Responsible to all the complaints from customers through email with timely, empathetic and professional manner.
- Reviewing documents claims that already submitted by customer based on company guidelines and SOP.
- Continuously learning improvement for upcoming new product and services available in the company.
- Ability to work in one or multiple queues over various customer contact channels.
- Engage with every process.
- Created impactful response for the customer concern.
- Demonstrated great empathy in any situation while dealing with angry customers.
WHO WE ARE LOOKING FOR
We’re looking for Customer Experience Associate with the following skills and qualifications:
- Experience in Customer Service Experience including 1 year inbound, outbound & manage email support experience.
- Proficient in English both written and spoken ability.
- Strong interpersonal and communication skills with ability to communicate effectively to a wide range situation.
- Have a can do attitude.
- Demonstrate ability to analyze data, using the data to drive decision making.
- Job level
- Entry Level / Junior, Apprentice
- Job category
- Customer Service
- Educational requirement
- Graduated from high school
- Recruiter response to application
- Once in a while
- Office Address
- Revenue Tower 21st floor, SCBD Jl. Jend. Sudirman No.52-53, Senayan Kebayoran. Baru, Jakarta Daerah Khusus Ibukota Jakarta 12190 Indonesia
- Information Technology / IT
- 10 openings
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.