Customer Satisfaction Professional  

Toyota Motor Philippines is looking for a Customer Satisfaction Professional to join our Customer Relations Department based in Makati City, Philippines.

The Customer Satisfaction Professional is a member of the Customer Satisfaction Planning Section that is working alongside with Dealerships, is mainly responsible for providing the best customer experience at every touch point and expand customer reach through implementation of programs.

In this role, you are expected to be a domain expert in monitoring and evaluation of Dealerships over-all Customer Care and Customer Satisfaction performance.

Your role and responsibilities:

• Manage TMP and dealer customer satisfaction and customer experience surveys, including data collection, monitoring, and analysis.
• Analyze customer satisfaction and dealer performance data and recommend improvement initiatives for sales and after‑sales operations.
• Support dealers and Customer Relations Managers in implementing customer relations standards, policies, and customer experience programs.
• Review and handle customer concerns by coordinating investigations, corrective actions, and ensuring proper resolution and closure.
• Conduct dealer visits, audits, trainings, and provide operational and administrative support to Customer Relations programs and the department.

Our perfect match:

• Candidate must possess at least Bachelor's/College Degree in Business Management or Marketing Management.
• MUST HAVE at least 2 years of experience in Customer Handling & Negotiation
• You can effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
• You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
• You can establish courses of action for self and others to ensure that work is completed efficiently.
• You can develop and use collaborative relationships to facilitate the accomplishment of work goals.
• You are capable of setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
• You are proactive; taking prompt action to accomplish objectives and taking action to achieve goals beyond what is required.
• You are capable of monitoring the results of delegations, assignments or projects, considering the skills, knowledge and experience of the assigned individual and the characteristics of the assignment or project.

• Data Analysis
• Customer Satisfaction / Experience Activity Implementation
• Excellent oral and written communication skills
• Has good interpersonal skills
• Proficient in the use of MS Office applications
• Proficient in MS Excel, MS PowerPoint (knowledge in SAP is a plus)