Productivity Tools Senior Specialist  

The (Senior) Productivity Tools Specialist will play a pivotal role in managing, analyzing, and optimizing enterprise applications for productivity to meet the business needs of the organization. The ideal candidate will have expertise in troubleshooting, software configuration, application support, and collaboration with cross-functional teams to ensure optimal application performance and user satisfaction.

Key Responsibilities:

Application Support & Maintenance:

• Provide day-to-day technical support for enterprise applications, ensuring high availability and performance.
• Troubleshoot and resolve application issues, escalating to vendors or development teams as necessary.
• Perform regular system maintenance, upgrades, and patches to ensure applications remain up-to-date and secure.

Requirements Analysis & Documentation:

• Collaborate with business users and stakeholders to gather and analyze functional requirements for new or existing applications.
• Document system requirements, workflows, and configuration changes for future reference and training purposes.
• Translate business requirements into technical specifications to guide system configurations and customizations.

System Configuration & Customization:

• Configure and customize enterprise applications to meet business needs.
• Work with technical teams to implement complex application changes, enhancements, and integrations.
• Ensure that applications are aligned with best practices and standards.

Testing & Quality Assurance:

• Plan and execute functional and integration testing for application changes or new implementations.
• Validate and ensure that solutions meet the agreed-upon business requirements and quality standards.
• Document testing results and work with developers to resolve any identified issues.
• Collaboration & Cross-functional Support:
• Work closely with IT, development teams, and business units to ensure seamless application performance and functionality.
• Provide training and support to end users on application features and best practices.
• Participate in project meetings, providing insights and feedback on application capabilities and limitations.

Performance Monitoring & Reporting:

• Monitor application performance and usage metrics to identify areas for improvement.
• Proactively recommend improvements to optimize performance and increase user satisfaction.
• Generate and maintain reports related to application usage, issues, and performance.
  

Incident & Problem Management:

• Manage incidents and problems related to applications, ensuring timely resolution and minimal disruption to business operations.
• Identify recurring issues and propose long-term solutions to prevent future incidents.
• Project Management:
• Lead or assist in the implementation of new application solutions, upgrades, and migrations.
• Ensure that projects are delivered on time and meet the needs of the business.
• Collaborate with project managers to ensure proper resource allocation and project scope management.

• Minimum 3 years of experience as IT operations role or related function
• Minimum Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience in managing and performing administrative tasks in Office 365, Lark Wiki, Confluence, and Jira Software
• Experience in developing scripts and programs using JavaScript, Shell scripting, and PowerShell scripting