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UTAK POS

Onsite Technical Support Associate  

UTAK POS

 
  • Quezon City, Philippines
    LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱25,000.00 - ₱30,000.00 / month
    PHP
    25000
    30000
    25000
    MONTH
  • Full timeFULL_TIME

Posted 5 days ago and deadline of application is on 30 Dec

Recruiter was hiring an hour ago

2025-11-26T17:24:05.607529+00:002025-12-30T16:00:00+00:00

Job Description

  • Troubleshoot and repair POS tablets, printers, cash drawers, dual screens, and related hardware.
  • Provide basic system assistance and escalate software issues when needed.
  • Ensure 100% completion of endorsed technical support visits and hardware repairs within set timelines.
  • Perform monthly proactive check-ins with priority clients and document any concerns.
  • Maintain good client relationships by reassuring ongoing support and addressing concerns professionally.
  • Collect client feedback, testimonials, and photo/video documentation during visits while identifying and securing referral lead opportunities.
  • Support company events, expos, and workshops by assisting with setup, logistics, and basic lead generation.

Minimum Qualifications

  • At least 1-2 years experience in technical support, IT field service, or POS/software troubleshooting.
  • Basic knowledge of hardware repair for tablets, printers, and related peripherals.
  • Strong customer service and interpersonal skills.
  • Ability to work independently in field environments.
  • Willingness to travel for on-site client support and attend company events.
  • Comfortable interacting with business owners and conducting basic promotions.
  • Organized, detail-oriented, and proactive in issue resolution.

Note: Salary is negotiable.

Perks and Benefits

  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Stock OptionsStock Options
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.utak.ph

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About UTAK POS

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments! We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy. We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores. Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

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